1. What is Zopexo?

Answer:
In dropshipping, you place an order on Zopexo, and we forward the order to our suppliers. The supplier then ships the product directly to your address, making the process smooth and hassle-free for customers.

2. Do you offer Cash on Delivery (COD)?

Answer:

Yes, we offer Cash on Delivery (COD) across Pakistan to make your shopping experience convenient and trustworthy. You can pay when you receive your order.

3. How long does delivery take?

Answer:
Our delivery time ranges from 2 to 10 working days depending on the product and location. Orders to major cities like Karachi, Lahore, Islamabad, and Rawalpindi are usually faster.

4. Can I return or exchange a product?

Answer:
Yes, we have a 7-day return and exchange policy. If you receive a damaged or incorrect item, you can request a return or exchange by contacting us within 7 days of delivery. Ensure the product is unused and in its original packaging.

5. What payment methods do you accept?

Answer:
We accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfers
• EasyPaisa / JazzCash

6. How do I track my order?

Answer:
Once your order is shipped, we will send you a tracking link via SMS or email. You can also visit the Order Tracking section on our website to get the latest status of your delivery.

7. Do you offer discounts or promotions?

Answer:
Yes! We frequently offer discounts and promotional deals. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers.

8. What happens if the product is out of stock after I order?

Answer:
In case the product you ordered goes out of stock, we will notify you immediately. You can choose to wait for restocking, replace the product, or request a full refund.

9. Is shopping from Zopexo safe?

Answer:
Yes, shopping with us is 100% safe. We prioritize customer satisfaction and security by partnering with reliable suppliers and offering COD to build trust.

10. How can I contact customer support?

Answer:
You can reach us via:

• Email: support@zopexo.com
• Phone/WhatsApp: [Insert number]
• Facebook/Instagram: @TheZopexo

Our support team is available 9 AM to 6 PM (Monday to Saturday).

11. What types of products are available on Zopexo?

Answer:
We offer a variety of products, including:

• Fashion and Apparel
• Home Décor and Furniture
• Electronics and Gadgets
• Beauty and Wellness
• Baby Products

Explore our catalog to find the latest trends!

12. Is there a minimum order value?

Answer:
No, there is no minimum order value. You can shop for any amount, and we will deliver it right to your doorstep.

13. Do you ship outside of Pakistan?

Answer:
Currently, we are focused on delivering within Pakistan. However, international shipping options may be available in the future.

14. What if I receive the wrong product?

Answer:
If you receive the wrong product, contact us immediately. We will arrange a free return and replacement or offer a refund based on your preference.